USA-MO-Springfield

Inside Sales Representative

Job Description

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

The Inside Sales Representative (ISR) plays a key role in driving growth by generating new business opportunities through proactive outreach to new, lost and existing customers.  This role focuses on building and nurturing customer relationships while identifying opportunities to upsell, cross-sell and expand product and service adoption.  The ISR should deliver high quality service, ensuring client needs are met while strategically uncovering new ways to create value. 

Key Responsibilities:

• Engage with prospects to understand their needs and present tailored solutions.  
• Conduct structured daily outreach (calls, emails, digital touchpoints) to engage new, existing and potential customers.
• Drive upselling and cross-selling initiatives to expand customer purchases across product lines and services.
• Identify sales opportunities within existing accounts and develop strategies to maximize revenue.
• Consistently meet or exceed assigned sales targets, including revenue growth, upsell penetration, and customer retention.
• Schedule and conduct virtual discovery calls and provide product demos/samples as necessary. 

• Serve as a trusted point of contact for customers, addressing inquiries, orders, and service needs promptly and professionally.
• Develop strong customer relationships by understanding their business needs and aligning solutions accordingly.
• Collaborate with customer service and operations teams within the branch to ensure seamless delivery of products and services.
• Balance service-oriented tasks with proactive sales efforts to create a superior customer experience.
• Provide a positive customer experience to encourage long-term partnerships. 

• Research, identify, and qualify potential customers within target markets. 
• Maintain accurate records of customer interactions, sales activities, and opportunities in CRM systems.
• Prepare regular reports on outreach activities, pipeline progress, and account performance.
• Provide feedback to sales leadership on market trends, customer needs, and competitive activity.

Minimum Qualifications

Qualifications: 

• College degree in Business, Marketing, or related field preferred (or equivalent work experience). 
• 2+ years’ experience in inside sales, account management, or customer-facing roles (B2B preferred).
• Strong sales orientation with demonstrated ability to upsell and expand account value.
• Excellent communication skills—both written and verbal—with the ability to build rapport quickly.
• Highly organized with the ability to manage structured weekly outreach and follow-up schedules.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).
• Problem-solving mindset with a customer-first approach.
• Experience selling automotive or trailer manufactured parts preferred but not required. 
• Ability to handle objections and adapt messaging to different audiences. 

Dexter is driven by our core values committed to Safety, Quality and Integrity:

• Execute with Determination – Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
• Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
• Do the Right Thing – For our people, for our customers, and for the business.

We care for our people.  Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.