CAN-British Columbia
Customer Service Representative
Job Description
Dexter
is the premier manufacturer and supplier of axles, suspension, brakes, doors,
venting products, trailer parts, accessories, and towing components serving the
commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured
housing markets has an opportunity for a Customer Service Parts Representative at our
manufacturing facility located in Langley, BC
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing
state-of-the-art robotics, precision welding equipment, and automated machining
processes, Dexter has achieved many years of success through a commitment to the
principles of superior quality, continuous improvement, and unparalleled
customer service.
For
more information about our company, access Dexter's web site at www.dextergroup.com.
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Parts Representative to join our team. This role is responsible for assisting customers with trailer parts inquiries, processing orders, providing technical support, and ensuring an excellent customer experience. The ideal candidate will have knowledge of trailer parts and components, strong communication skills, and a commitment to high-quality service.
Key Responsibilities:
Respond to customer inquiries via phone, email, or in person regarding truck and trailer parts, availability, pricing, and compatibility.
Assist customers in identifying correct parts based on their truck or trailer model, specifications, or part numbers.
Process customer orders accurately using inventory and order management systems.
Coordinate with warehouse and shipping teams to ensure timely delivery of parts.
Handle returns, exchanges, and warranty claims in accordance with company policies.
Maintain up-to-date knowledge of trailer parts, accessories, and industry trends.
Communicate effectively with vendors and manufacturers for special orders or technical support.
Keep accurate records of customer interactions, orders, and service requests.
Upsell related parts or services to enhance the customer’s experience and increase sales.
Provide support to field service technicians and sales staff as needed.
Minimum Qualifications
Qualifications:
High school diploma or equivalent; post-secondary education or technical training in automotive, truck and trailer systems is a plus.
1-3 years of experience in customer service, preferably in automotive truck trailer, or heavy equipment parts.
Knowledge of truck and trailer parts, axles, braking systems, electrical components, hitches, etc.
Proficiency in using computer systems, including parts catalogs, CRM, and order entry software.
Strong interpersonal and communication skills.
Ability to multitask and solve problems in a fast-paced environment.
Excellent organizational skills and attention to detail.
Working Conditions:
Office and counter environment with frequent interaction with customers, vendors, and internal departments.
May require occasional lifting of parts up to 50 lbs.
What We Offer:
Permanent, full-time position
Day shift: Monday to Friday, 8:00 am – 5:00 pm
75% employer-paid group insurance (dental, life, vision, disability)
Employer-matched RRSP contributions up to 4%
Paid vacation, personal leave, and sick days
Employee Assistance Program (EAP)
Career advancement opportunities
Training and professional development
Company-sponsored events and a casual dress environment
Free on-site parking
Dexter is driven by our core values committed to Safety, Quality and Integrity:
Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and references checks. Dexter Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.