USA-TX-Mt. Pleasant
Inside Sales Representative
Job Description
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for Inside Sales Representative for our distribution facilities in Mt Pleasant, TX.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
The primary function of this role is to strengthen partnership support to existing customers and new small accounts by creating a positive customer experience, building long-term connections with customers by satisfying their evolving needs and contributing to Dexter’s business growth.
The Inside Sales Representative will leverage their industry and product expertise to proactively engage customers, providing tailored business solutions and exceptional customer experience.
Key Responsibilities:
Business Development:
- Proactively engage existing customers to uncover new sales opportunities
- Identify and develop new business through outreach strategies such as outbound calling, email campaigns, and virtual meetings
- Conduct cold calling to introduce products, understand customer needs, and identify sales prospects
Sales Execution and Management:
- Lead the full sales cycle from prospecting to closing deals
- Oversee data entry for sales orders
- Prepare quotes for customers and outside sales as requested
- Ensure a smooth onboarding process for new clients
- Work closely with Branch Operations to enable timely and successful product delivery
Lead Management:
- Maintain an up-to-date database of leads and track their status in the sales pipeline
- Consistently follow up with leads through calls, emails, or meetings
- Review and analyze lead generation performance, and adjusting strategies to improve effectiveness
- Collaborate with the marketing team to refine prospecting and promotional strategies
Customer Relationship Management:
- Build and maintain strong relationships with current and potential customers.
- Understand customers’ business insights and requirements, address inquiries, and recommend suitable solutions to meet their needs.
- Ensure high customer satisfaction by providing exceptional service throughout the sales process.
- Schedule periodic check-ins with existing clients to discuss their needs and feedback, strengthening relationships.
- Proactively collect customer data and feedback to improve business solutions continuously.
- Provide ongoing education and updates to clients about new products.
- Quickly address client issues or complaints to maintain satisfaction.
Minimum Qualifications
Qualifications:
- Bachelor's degree strongly desired
- Experience in Light Duty Trailer Products preferred
- Strong attention to detail and ability to multitask, prioritize, and manage time effectively
- Self-motivated with the ability to work independently or as part of a team
- Excellent verbal and written communication skills
- Adaptable to complex business environments
Dexter is driven by our core values committed to Safety, Quality and Integrity:
- Execute with Determination – Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
- Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
- Do the Right Thing – For our people, for our customers, and for the business.
We care for our people. Here are some of our great, comprehensive Benefits:
- Dexter offers a competitive wage
- Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
- 3% profit sharing in our Safe Harbor program
- 401(k) Plan with company contributions
- Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.