USA-TX-Mt. Pleasant
Sales Support Specialist
Job Description
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for an Sales Support Specialist at our distribution facility located in Mt. Pleasant, TX.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
Job Overview
Dexter is seeking a dedicated Sales Support Specialist to join our team. This role is essential in ensuring a seamless online shopping experience for our customers. You will provide support to our sales and operation teams and assist customers with inquiries related to online purchases, order processing, and product information.
Responsibilities
- Respond to customer inquiries regarding online orders, product details, and account issues via email, chat, and phone.
- Process customer orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Collaborate with the sales team to identify customer needs and provide tailored solutions.
- Maintain and update customer records in the CRM system, ensuring data accuracy.
- Troubleshoot and resolve customer issues related to online transactions and account management.
- Monitor sales trends and provide feedback to the sales team for strategic improvements.
- Assist in the development of online sales materials and resources to enhance customer engagement.
- Stay informed about product launches, promotions, and updates to effectively communicate with customers.
- Provide training and support to new team members on sales processes and customer service best practices.
Minimum Qualifications
Requirements
- Proven experience as a Customer Service Representative or Sales Support Specialist.
- Strong understanding of online sales processes and customer service principles.
- Proficiency in CRM software and Microsoft Office Suite, particularly Excel.
- Excellent communication skills, both verbal and written.
- Ability to analyze data and generate reports to inform sales strategies.
- Strong problem-solving skills and a customer-oriented mindset.
Skills
- Ability to work independently and as part of a team.
- High attention to detail and organizational skills.
- Proactive approach to identifying and resolving issues.
- Familiarity with e-commerce platforms and online sales tools.
We care for our people. Here are some of our great, comprehensive Benefits:
- Dexter offers a competitive wage
- Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
- 3% profit sharing in our Safe Harbor program
- 401(k) Plan with company contributions
- Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Work Authorization
Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.