CAN-ON-Brantford
Inside Sales Representative (Inside Sales Representative)
Job Description
We are searching for an experienced Inside Sales Representative at our Brantford facility.
Dexter Distribution Group Canada
A leader in trailer parts and the largest distributor in North America, Dexter
Distribution Group, a subsidiary of the international DexKo Global Company,
distributes trailer parts and accessories through over 50 company-owned
distribution locations. Through company-owned distribution, Dexter excels in
offering customers the best value by delivering the trailer parts you need,
when you need them.
POSITION SUMMARY
The Inside Sales Representative position is a challenging, fast-paced job that
requires sales skills. You will respond to customer inquiries by phone, mail
and email and process product orders. You will be responsible for resolving
complaints and requests for refunds, exchanges and adjustments after approval
from management. You will provide information on products, prices and delivery
times.
DUTIES AND RESPONSIBILITIES
Answer incoming phone calls in a timely manner ;
Enter customer orders, suggest purchase of additional products and provide
technical assistance to customers if needed ;
Research customer complaints and answer questions ;
Consult with management for instructions to resolve complaints within 24 hours
;
Make weekly calls to customers to take orders for scheduled deliveries ;
Recommend additional products that may be needed to complete the order and
additional items that are needed ;
Research all customer warranty and/or return requests and complete the
appropriate forms and documentation relevant to the issue on the same
day received.
Stay current with featured products and promotions.
Develop product knowledge to be able to specify and recommend products to
customers ;
Participate in the weekly branch sales meeting ;
Communicates market information to the Customer Service Team and Branch Manager
;
Follow all safety requirements and use the proper PPE where required;
Other related duties may be assigned to meet the needs of the business.
Minimum Qualifications
QUALIFICATIONS / REQUIREMENTS
Sales experience & customer service experience min 2 years (required);
Computer skills (required) ;
Knowledge of trailer parts or industrial parts distribution (asset);
Autonomous and attentive to detail;
Problem-solving ability and excellent customer service skills ;
Anticipate and identify customer needs;
Must be reliable, responsible and have good judgment ;
Ability to work independently with little direct supervision ;
Strong organizational skills;
Professionalism towards colleagues, customers and suppliers;
Good communication and interpersonal skills.
Be comfortable in call center environment
WHAT WE OFFER
Permanent position ;
Daytime working hours Monday to Friday from 8:00 to 17:00 ;
Annual salary commensurate with experience and skills ;
Group insurance paid 75% by employer (medical, dental, vision, travel, life and long-term disability) ;
RRSP with employer contribution of up to 4%;
Annual vacation and sick days ;
Employee assistance program ;
Opportunity for advancement ;
Training and development activities ;
Company events.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.